Privacy Policy

This Privacy Policy explains how Pahadi Essence ("we", "us", "our"), operated by Neha Bisht, collects, uses and protects information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, and delivery address.
• Contact Information: Details you provide when contacting us via our contact form, email or phone.
• Order Information: Products purchased, order value, order history, and delivery preferences.
• Payment-Related Information: When payments are processed via a third-party payment gateway (such as Razorpay), we do not store your full card or banking details on our servers. Payment processors handle this information securely.
• Cookies and Usage Data: Information about how you browse our website, collected through cookies and similar technologies.

2. Cookies and Analytics

We may use cookies and analytics tools to understand website usage and improve our services. You can control cookie preferences through your browser settings.

3. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your orders or inquiries.
• To improve our website, products and customer experience.
• To send updates or promotional communication, where you have opted in.

4. Data Sharing and Third-Party Providers

We may share necessary information with third-party service providers who help us operate our business, including payment gateways, shipping/logistics partners, and website hosting providers. We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including for order history and legal or accounting requirements.

7. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at bishtpahadiessence@gmail.com or +91 7289019487.