Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Pahadi Essence, operated by Neha Bisht, processes and delivers orders placed through our website.

1. Order Processing

Orders are typically processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Dispatch

Once your order is packed and handed over to our courier or logistics partner, you will be considered "dispatched." A dispatch confirmation may be sent to your registered email or phone number where applicable.

3. Estimated Delivery Timeline

Our estimated delivery timeline is 3–7 business days from the date of dispatch. This estimate may vary depending on your delivery location, courier availability, and other logistical factors. We do not guarantee specific delivery dates.

4. Pan-India Delivery

We currently aim to deliver across serviceable pin codes in India. Certain remote or restricted areas may experience longer delivery timelines or limited serviceability.

5. Delays

While we work with reliable logistics partners, delivery delays can occasionally occur due to weather conditions, regional restrictions, courier constraints, or other circumstances beyond our control. We appreciate your patience in such situations.

6. Incorrect or Incomplete Address

Please ensure your delivery address, PIN code and phone number are accurate at checkout. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, our courier partner may attempt redelivery or return the package to us. Additional charges may apply for redelivery in some cases.

8. Damaged Package on Arrival

If your package appears visibly damaged upon delivery, please refuse the delivery if possible, or contact our support team immediately with photos of the damaged package. See our Refund & Cancellation Policy for further steps.

9. Customer Support

For any shipping-related questions, please contact us at bishtpahadiessence@gmail.com or +91 7289019487.