Refund & Cancellation Policy
Last updated: August 2026
As Pahadi Essence sells food products, our Refund & Cancellation Policy is designed with food safety and hygiene in mind, operated by Neha Bisht. Please read this policy carefully before placing an order.
1. Order Cancellation Before Dispatch
You may request cancellation of your order any time before it has been dispatched. Please contact us as soon as possible with your order details to request a cancellation.
2. Order Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled. If you no longer want the order, you may refuse delivery, after which our standard return/refund process (where applicable) will apply.
3. Damaged, Incorrect or Missing Products
Damaged Product
Contact us within 48 hours of delivery with photos of the damaged packaging/product for review.
Incorrect Product
If you received a different product than ordered, contact us within 48 hours with order details and photos.
Missing Product
If an item from your order is missing, notify us within 48 hours of delivery so we can investigate.
Evidence Required
Clear photos of the product, packaging and shipping label help us process your request faster.
4. Return Eligibility
Because our products are consumable food items, we generally do not accept returns once a package has been opened, for hygiene and safety reasons. Returns are considered only in cases of damaged, incorrect, or missing products, as outlined above.
5. Non-Returnable Products
Opened food packages, and products without visible defects or errors, are not eligible for return.
6. Refund Procedure
Once a refund request is approved after review, refunds will be processed to the original payment method used at checkout. For Cash on Delivery orders, refunds (where applicable) will be coordinated directly with the customer.
7. Refund Timeline
Approved refunds are typically processed within 7–10 business days, though actual credit to your account may depend on your bank or payment provider's own processing time.
8. Customer Support
For cancellations, refunds, or any issues with your order, please contact us at bishtpahadiessence@gmail.com or +91 7289019487, and we will assist you promptly.